We want you to be satisfied with your purchase.
Returns Eligibility
Items must be returned within 14 days of receipt.
Products must be unused, in original packaging, and in resalable condition.
Proof of purchase is required.
Non-Returnable Items
Custom-built bikes
Special order items
Gift vouchers
Deposits
Deposits may be non-refundable if work has already commenced or a bike has been specially ordered.
This will be made clear at the time of purchase.
Faulty or Damaged Items
If your item arrives damaged or develops a fault:
Please contact us immediately.
We will arrange repair, replacement, or refund in line with your statutory rights.
Refunds
Refunds will be processed once the returned item has been inspected.
Refunds will be issued via the original payment method.
Return shipping costs are the responsibility of the customer unless the item is faulty.